Refund & Cancellation Policy

At Kingsbridge College, we are committed to providing high-quality training and a fair and transparent booking process. Please read the following policy carefully before booking in a course.

Cancellation Policy

1. Course Cancellations by the Participants

  • More than 7 days’ notice:
    If you cancel your booking more than 7 days before the course start time, you are eligible for a full refund or you can reschedule to another available date at no extra cost.
  • Less than 7 days’ notice:
    If you cancel more than 48 hours of the course start time, a $50 cancellation fee will apply. Alternatively, you may choose to reschedule once without a fee.
  • No-show or late arrival:
    If you fail to attend the course or arrive too late to be admitted (as per regulatory requirements), no refund will be issued. Rescheduling may be offered at our discretion, subject to availability and a rescheduling fee.

2. Course Cancellations by Kingsbridge College

In the unlikely event Kingsbridge College cancels a course for any reason, participants will be offered:

  • The option to reschedule to an alternative class at no extra cost, or
  • A full refund of the course fees.

No additional compensation will be provided for any other expenses or inconvenience caused by the cancellation.

Reschedule Policy

  • More than 7 days before the course date: A $20 rescheduling fee applies.
  • Less than 7 days before the course date: A $50 rescheduling fee applies.
  • Less than 24 hours' notice: Rescheduling is not permitted.
  • Rescheduling due to medical reasons: A valid doctor’s certificate is required, and a $50 rescheduling fee applies.

Additional Conditions

A $50 course rescheduling fee will apply if a participant is required to reschedule for any of the following reasons:

  • Arriving more than 15 minutes after the class start time (entry not permitted).
  • Failing to present correct or sufficient identification.
  • Failing to satisfactorily complete all course assessments.
  • Having an insufficient level of English for course requirements.

Refund Policy

Eligibility for Refunds

You may be entitled to a full or partial refund under the following circumstances:

  • If Kingsbridge College cancels or reschedules a course or service and you are unable to attend the new date.
  • If you provide written notice of withdrawal at least 7 days prior to the course start time.
  • If you are unable to commence or complete the course due to serious illness, injury, or compassionate grounds (supporting evidence such as a medical certificate).

Non-Refundable Circumstances

Refunds will not be provided under the following conditions:

  • If you fail to attend a scheduled course without prior notice.
  • If you arrive late and are refused entry due to non-compliance with course requirements.
  • If you fail to provide correct or complete personal information, including your Unique Student Identifier (USI), which may prevent certification.
  • If you change your mind after the course has commenced or after access to digital content has been provided.

How to Request a Refund

Refund requests must be submitted in writing by the participant. hello@kingsbridge.edu.au and must include:

  • Your full name
  • Course name and date
  • Reason for the refund request
  • Any supporting documentation (if applicable)

If a refund is approved, payment will be returned using the original payment method and to the original payer (e.g., if paid by EFTPOS, the refund will be processed to the same EFTPOS card).

If a third party paid for the course, the refund will be made directly to the third party.

Refund requests will be assessed within 7 business days of receipt. Approved refunds will be processed using the original method of payment.

Course Transfer Option

In place of a refund, Kingsbridge College may offer you the option to transfer your enrolment to another course date, subject to availability.

Certificates will only be issued once all AVETMISS and USI information (where applicable) has been verified, and all course paperwork is complete.

Course Completion Timeframe

All courses must be completed within 3 months of the original booking date.